On 19 June The Central Bank reported on
its review and inspection of how banks and insurance firms are implementing
their revised Consumer Protection Code. The review found that most firms are
well managed. It also identified areas for further improvement including
‘providing clear, accurate, up to date information to consumers, that is,
written in plain English.’
The review identified examples of best
practice ‘including the training of staff in communicating clearly and plainly
with consumers and the employing of third party experts to review and edit
written materials where in-house expertise is not available.’
You can download The Central Bank’s guide for consumers
which explains the revised Consumer Protection Code at www.centralbank.ie/consumer/info.
