On Tuesday 5 March, NALA presented to over 20 Quality Service Customer Officers in the Public Sector. The Officers are working on their Customer Charters and Customer Service Action Plans. They are keenly aware of the need to make their communications accessible for both the public and for their own staff.
Our input sought to support their work in this area and showcase examples of plain English usage in other organisations and countries. They were particularly interested in the trend towards legislating for plain English, plain English training, how to introduce plain English into an organisation or part of an organisation, and writing for the web.
Our presentation was well received and we will continue to offer plain English support to the public sector.
